Enjoyed my time here at Hand & Stone. My partner gave me a Gift Certificate Valentines 2022. I finally booked it, which was seamless (over the phone). The Kirkland location had since closed so i ventured to Redmond. … | I had an introductory 1-hr Swedish/deep tissue massage with Zona and it was fantastic! She listened, seemed to care about my well-being, was nice and friendly, gentle and meticulous when needed, and sure could throw down the elbows for … | The customer service has never been great at Hand & Stone. I had an absolutely incredible facialist, so we were loyal members, even through the pandemic, despite tons of administrative issues (such as frequently losing my account and making … | Nice place for a massage, not so much for a facial. My face looked the same after a facial. My blackheads weren’t removed. The exfoliation process was completely different from other places I’ve been to. Nothing was exfoliated! I tipped well though I didn’t like the service! But won’t be returning | The facials here are the best in town. The esthetician’s know what they are doing and also discuss before applying anything on the face. My skin has been doing so well after coming here! | Good customer service, professional and focused on customer. Nice facility, nothing to fancy but nicely done and supper clean. I wouldn’t pay for the aromatherapy for the dollars charged but I will be back. | I have been a customer for three years and even paid for my membership during Covid when they were closed to help support small business. My credit card had fraud and it didn’t go through, I gave the manager my new credit card and they … | When I first started my membership every thing was fine I had great therapist. Then it started to go downhill. My therapist left and I tried three locations several therapists with not much luck. I tried to cancel my membership and they … | I just recently got a dermalinfusion facial with Nicole and it was amazing! Honestly my skin looks so much better. After my facial she recommend me products to use and I really appreciate her being honest with what my skin needed and how … | Good location but I didn’t like the service for what I paid. I was expecting a relaxing time with my facial but the person who did my facial talked too much. Facial massage was poor. She asked if I wanted an extra massage like in my hands …